My Account

Click on the account icon in the top right corner to go to the login page, click on 'Create account’, then fill in your details.

Click on the account icon in the top right corner to go to the login page, then fill in your email address and password.

Click 'Forgot password?' on the login page and enter your email address. You will receive an email with a link to reset your password.

You can update your personal details by logging into your account.

Ordering

Step 1: Choose the item you want to purchase and click on ‘Add to cart‘ to be able to review your cart, or on ‘Buy it now’ to check out straight away.

Step 2: Review your cart and finalise your purchase by clicking on 'Check out'. You can either check out as a registered customer or as a guest.

Step 3: The website will then securely lead you to the shipping and payment pages.

After full payment is received, the tax invoice will be sent to your nominated email address.

Our streamlined warehouse system ensures efficient delivery by shipping out items shortly after full payment is received. Changing or cancelling the order may be possible if it has not been put in our warehouse system yet, but we cannot guarantee it.

Please contact us immediately if you wish to change your order and hopefully, we will be able to accommodate your request before the order is confirmed for shipment.

Once your order is confirmed, courier and tracking details will be sent to your email or found with order details in your account.

You can find your purchase history in your account.

Payment

We accept various payment methods including credit cards (Visa, MasterCard and American Express), PayPal, Google Pay, Apple Pay and Shop Pay.

Getting started with PayPal is very easy and quick. Registration will only take you a few minutes. PayPal enables you to link your credit card or bank account to your PayPal account so you can make your payment online without sharing your information. PayPal is being used by over hundreds of millions of people throughout the world, proving it is user-friendly and safe.

We accept Visa, MasterCard, and American Express.

It is 100% safe as Artiss uses advanced encryption and Secure Sockets Layer. Your information will be protected from any unauthorised usage, and remain confidential. Our staff also follow the best practices to protect all your personal and payment information.

You can make your payment online without directly sharing your information with us by using a PayPal, Google Pay, Apple Pay or Shop Pay account with a linked credit card (also bank account or account balance for PayPal).

The CSC (Card Security Code) is a 3 or 4 digit number usually printed on the back of your credit card. The code is required to protect you and help prevent fraud.

Yes, all our prices include GST.

We only dispatch items after full payment is received. Payment generally takes 2-3 days to process. In some exceptional cases, it can take up to 5 days or more.

Unfortunately, Lay-by is not available at Artiss.

Unfortunately, all payments must be made through our website checkout process; and pick-up is unavailable in order to save time for our distribution centre to dispatch all orders efficiently.

Delivery

Most items are dispatched the very next working day after full payment is received. Once your order is dispatched, you will be notified via email with the courier details.

Delivery is free Australia-wide.

We currently use Australia Post (eParcel), Aramex (formerly Fastway Couriers), Allied Express and Toll. Which courier is used for your order would depend on the size and weight of the packages.

Courier and tracking details will be sent to your email after your order is dispatched. Simply go to the courier website and input your tracking number to check the delivery status.

We deliver Australia-wide, except for some remote areas. Please contact our customer service team for more information.

We only ship within Australia.

Most items are dispatched the very next working day after full payment is received. Delivery times vary depending on your destination and will normally take less than 10 working days. If you do not receive your item within 10 working days, please do not hesitate to contact our customer service representative.

We do not offer express delivery services.

Unfortunately, pick-up is not available in order to save time for our distribution centre to dispatch all orders efficiently.

We advise contacting the courier first to find out where your package is. If the problem still cannot be solved, please contact our customer service representative.

Orders dispatched through Australia Post can be delivered to PO boxes. But there are also size and weight limitations on what kind of parcels Australia Post accept for PO boxes, so using a non-PO box address would be easiest.

If we cannot deliver to your PO box address, we will contact you to provide us with another deliverable address and your order will not be dispatched until we receive the updated address.

Log in to your account and click ‘View addresses’ to see your saved addresses. You can add new addresses or change your default address through that page.

When you proceed to the checkout page, your default address from your saved addresses will be filled in. If you would like to ship the order to another address, please fill in the correct address in the boxes.

Please make sure you have the correct address at the time of ordering. Changing the shipping address afterwards is difficult, due to our streamlined warehouse system that ensures efficient delivery by shipping out items shortly after full payment is received. Fees also occur if the packages need to be redelivered. If you do wish to change the shipping address, you should contact us as soon as possible and hopefully, we will be able to accommodate your request before the order is confirmed for shipment.

We do not offer combined shipping.

We endeavour to dispatch your order as soon as possible, but we cannot guarantee delivery by a certain date. You will be given courier details to track your delivery.

Warranty & Returns

All products purchased from Artiss include warranties. They are generally offered with minimum 12-month warranties.

Please notify our customer service team within 2 working days of receipt, by submitting a contact form with your order number and details of the problem. This is a fast and convenient option for you, and may prevent the need for you to send back the item for a physical inspection. Please refer to the ‘Warranty and Refunds’ page for more information.

Please notify our customer service team within 2 working days of receipt, by submitting a contact form with your order number and details of the problem. This is a fast and convenient option for you, and may prevent the need for you to send back the item for a physical inspection. Please refer to the ‘Warranty and Refunds’ page for more information.

You can contact our customer service team for further assistance, by submitting a contact form with your order number and details of the problem. This is a fast and convenient option for you, and may prevent the need for you to send back the item for a physical inspection. Please refer to the ‘Warranty and Refunds’ page for more information.

It generally takes us up to 2 working days to process refunds and we will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it on their side and to see the refund back in your account.

If an item needs to be returned due to it being damaged, faulty or for a warranty claim, please contact us first as we may have alternatives. Should we decide it needs to be returned, we will arrange for the item to be returned at our expense.

Even if you need to return the item due to a change of mind, please contact us first. We can arrange the return of the item, with the return postage cost and 15% restocking fee deducted from your refund.

With a 15% restocking fee and return postage cost deducted from your refund, you have the option to return any unopened, unused Artiss item in its original packaging for any reason within 30 days of receiving the item.

Unfortunately, warranty is non-transferrable. However, if you are our reseller, warranty will be provided to your customers.

All our products come with the minimum 12-month warranty required by law. Some products have extended warranties, so please refer to product pages for individual warranty periods.

Please refer to the ‘Warranty and Refunds’ page.

To qualify to return an item under our Change of Mind Policy, products must be in their original packaging, along with all included accessories, be in new condition suitable for resale, and must not be damaged in any way by the customer during the time the item is in the customer's possession. Please refer to the ‘Warranty and Refunds’ page for more information.

Products

Clicking on an item will take you to the individual product page with descriptions and specifications. We will take reasonable measures to ensure the accuracy of the product description. As Artiss is a megastore selling an extensive range of furniture, we may not have the expertise to answer all the technical questions. Under such circumstances, we will contact our manufacturers for the answer.

We apologise for the incorrect product description provided when you placed your order. Please contact our customer service representative with your order ID so that we can solve the problem shortly.

Unfortunately, that option is not available. We strive to provide you with the most efficient delivery service, so we do not allow customers to visit our warehouse. If you are a wholesale customer, please click ‘Become a Reseller’ and submit the contact form for more information.

Product Availability

Artiss operates on a first-come-first-serve basis and regrettably, we do not reserve items for our customers.

Other FAQs

We only accept orders from adults over the age of 18. By placing your order on our website, you are certifying that you are over 18 years old.

Please click ‘Become a Reseller’.

Yes we do, and we welcome everyone to use our dropship service. Please click ‘Become a Reseller’.

Please submit a contact form. We will be more than happy to assist you in every possible way.