Terms and Conditions

General Condition, Current as at August 2020

The website https://www.Artiss.com.au (the “website”) is owned and operated by New Aim Pty Ltd (ABN), and referred to as Artiss, “We”, “our”, “us” or the “Company”. The Company includes representatives, subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners and co-branders. “You” and “your” mean the user or customer of this website.

The information on this website is intended and applicable for Australian consumers only. Your use of the website constitutes your agreement to abide and be bound by these Terms and Conditions. If you do not agree with the Terms and Conditions, do not use the website.

Order and Cancellation

You must be at least 18 years old to place an order with Artiss. 

You shall pay for the product in full when you place an order, by supplying us with your credit/debit card details or by paying through other payment systems available on our website such as PayPal, Google Pay, Apply Pay and Shop Pay. In any event, we shall not be bound to accept the order before we have received and cleared the payment in full.

When you submit an order through the website, you agree to abide and be bound by the prevailing Terms and Conditions. We are not obliged to supply the product until we have accepted your order. An acceptance of your order with your order details will be sent to you. Artiss reserves the right to decline any order, for any reason. If your order has been declined, you will be provided with a store credit or a full refund, depending on your preference.

If payments are made on the weekend or a public holiday, the order will not be processed until the next business day.

Pricing

All prices in Artiss.com.au are quoted in Australian Dollars and include GST (Goods and Services Tax).

Artiss reserves the right to change prices for products displayed at our website at any time without notice. We make every effort to ensure the accuracy of our pricing. However, if an error occurs, we reserve the right to refuse to accept further orders and to cancel any orders already placed at the incorrect price.

Delivery of Goods

We only deliver to Australia at present.

Items will be delivered to the address you nominated while placing your order. We are not liable for late or missing deliveries if an incorrect address is given.

Estimated shipment times may change due to changes in supply or conditions beyond our control. If you have not received your items within the estimated delivery time, please contact us via email.

Change of Mind Returns

With the return postage fee and 15% restocking fee deducted from your refund, you have the option to return any unopened, unused item in its original packaging that you bought from Artiss for any reason within 30 days of receiving the item.

Damaged/Faulty Returns

You shall notify Artiss within 2 working days in the unlikely event that your item arrives damaged or faulty. In addition to a detailed description of the damage, you are required to provide supporting photographic and/or video evidence in order to proceed with the claim process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement. Please do not attempt to return the item without approval by us.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

Warranty

All our goods come with a warranty that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for other foreseeable losses or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Replacement products are subject to the same warranties as the original.

You are not entitled to any compensation where in our reasonable opinion the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, using it in an unusual way or failure to take reasonable care.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

Product Review Messages

Artiss welcomes your feedback on our products. As a courtesy, we ask that you do not use obscene, profane or threatening language in your messages. You are solely responsible for your messages and we are not liable for any content submitted by you. We reserve the right to remove the content you submit at any time.

Internet Communication

Artiss reserves the right to email you our product updates and newsletter that we believe may be in your interest. At the same time, we respect your right not to receive these communications from us. Please advise us if you do not wish to receive any updates, and we will disable the option for your account.

Intellectual Property Rights

The website and its content are protected by copyright which is owned by New Aim Pty Ltd, or in the case of some content, by a third party. You can browse the website freely and print it out for personal or non-commercial use. Registered trademarks and logos must not be used or modified in any way without obtaining the prior written consent from us. 

Correction of Errors and Inaccuracies; Limitations on Quantity

Artiss makes every effort to ensure accurate product descriptions. However, the content may contain typographical, technical or descriptive errors; and may not be complete or up to date. Therefore, we reserve the right to correct any information at any time without prior notice. We also reserve the right to limit quantity, including after an order is submitted or paid for. We apologise for any inconvenience caused.

We endeavour to display the colours of the products on the website as accurately as possible. The colour of the product you see depends on your monitor, so we cannot guarantee that there is no colour deviation from the actual product.

Website Access

Due to random technical errors, we do not guarantee all-time access to the website. The Terms and Conditions do not guarantee that we will continue operating all or any part of the website. It is not our liability if the website is closed down or modified at any time.

Limitation of Liability

We are not liable if products are being misused, mishandled or mistakenly installed. Our maximum total liability for any product supplied to you shall at no time exceed the amount you pay to us in respect of the product.

Indemnification

You agree to indemnify, defend, and hold harmless Artiss, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the website using your Internet account. 

Amendment

We reserve the right to amend the Terms and Conditions at any time without notice. You should check the Terms and Conditions regularly. Continued use of the website will be deemed to constitute your acceptance of the updated Terms and Conditions.